Responsible Gaming at iq999

Player-Controlled Safety Tools

All six tools below are available directly from your account settings. You do not need to contact support to activate a limit, set a reminder, or request a break. Changes that restrict your activity take effect immediately; any increases are subject to a 24-hour cooling-off period.

How Deposit Limits Work

Deposit limits are one of the most effective ways to stay in control of how much money you spend on gaming. On iq999, you can set three separate limit types — daily, weekly, and monthly — all of which can be active simultaneously. Once a limit is reached, further deposits are declined until the limit period resets, regardless of your account balance.

• Daily limits reset at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limits run Monday to Sunday and reset at the start of each new week.
• Monthly limits reset on the first day of each calendar month.
• A reduction in your deposit limit takes effect immediately. A request to increase your limit will only take effect after a mandatory 24-hour waiting period, giving you time to reconsider.

You can set or adjust your deposit limit at any time from your account settings page. If you have difficulty locating the option, our 24/7 customer support team can guide you — contact us via live chat or by email at the address in the site footer.

Self-Exclusion: Taking a Full Break

Self-exclusion is designed for players who recognise that they need to step back from gambling entirely, either for a defined period or permanently. Once a self-exclusion is in place, your iq999 account is suspended — you will be unable to log in, deposit, place bets, or access any games. Self-exclusion takes effect within 24 hours of your confirmed request.

• ✓Temporary self-exclusion periods available: 1 month, 3 months, 6 months, or 1 year.
• ✓Permanent self-exclusion is also available and results in full, irreversible account closure.
• ✓During self-exclusion, you will not receive any promotional emails or bonus offers from iq999.
• ✓To lift a temporary self-exclusion before its end date, a mandatory 7-day reflection period applies. This is to protect you from impulsive decisions to return to play before you are genuinely ready.

To request self-exclusion, go to your account settings and select the Responsible Gaming section, or contact our customer support team directly via live chat. All self-exclusion requests are handled with full confidentiality and no judgment.

Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of income, background, or experience. Recognising the warning signs early is the most important step toward getting back in control. iq999 wants you to be aware of the following indicators — in yourself or in someone you know:

If any of these points resonate with you, please use iq999's self-exclusion or cool-off tools immediately, and contact our support team. You are not alone, and help is always available.

Tips for Playing Safely

For the great majority of players, these straightforward habits make the difference between gaming as healthy entertainment and gaming becoming a problem. iq999 recommends that all players follow these principles:

• ✓Set a budget before you start playing and stick to it strictly — only ever gamble with money you can genuinely afford to lose.
• ✓Treat gambling as entertainment, not as a way to make money or to solve financial problems.
• ✓Take regular breaks during gaming sessions — step away for a few minutes every hour to keep perspective.
• ✓Never chase your losses. If you have lost your session budget, accept it and stop. Chasing losses almost always leads to larger losses.
• ✓Do not gamble when you are under the influence of alcohol, medication, or when you are emotionally distressed.
• ✓Use iq999's deposit limits and session time tools proactively — set them before a session, not after you have already overspent.

Protecting Young People

iq999 strictly prohibits access by anyone under the age of 21. Age verification is a mandatory step in the account registration process, and all accounts are subject to document-based KYC checks before withdrawals can be made. iq999 uses automated and manual systems to detect underage account registrations and takes immediate action — including account closure — where underage access is identified.

If you share a device with family members — including children or teenagers — we strongly recommend taking the following precautions:

• Always log out of your iq999 account when you have finished a session and are handing the device to others.
• Use a strong, unique password and do not save it in shared browsers. Enable two-factor authentication if available.
• Consider using parental control software on shared devices to restrict access to gambling and gaming sites by minors.

Getting Help and Support

If you believe that gambling is causing harm to you or to someone you care about, please reach out. iq999 customer support is available 24 hours a day, 7 days a week via live chat on the platform or by email at the address shown in the site footer. Our support team is trained to handle responsible gaming enquiries with sensitivity and full confidentiality. You will never be judged for asking for help.