iq999 Privacy Policy

Our Privacy Commitments at a Glance

iq999 is committed to handling your personal data responsibly and transparently. The six principles below summarise how we approach privacy on the platform. The full policy sections that follow contain the complete and legally binding detail.

1. Introduction

iq999 (referred to in this policy as "we", "us", or "iq999") operates the online casino and sports betting platform accessible at https://iq999.app. We are committed to protecting the privacy and personal data of all users who access or use our platform. This Privacy Policy sets out in full the categories of personal data we collect, the purposes for which we use it, the circumstances under which we may share it with third parties, the security measures we apply to protect it, and the rights you hold in relation to your personal data.

By registering an account or using any service on the iq999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the iq999 platform. This policy should be read alongside our Terms & Conditions, which are available at /terms-conditions.

2. Information We Collect

iq999 collects personal data directly from you when you register an account, make a deposit, place a bet, contact customer support, or otherwise interact with the platform. We may also collect data automatically when you browse the platform. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and government-issued identification documents (such as a National ID card or passport) collected as part of KYC verification.
• Contact data: mobile phone number, email address, and residential address as provided during registration or account management.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (such as bKash wallet number or bank account reference), transaction amounts, and currency. Note: full payment credentials such as full card numbers or mobile banking PINs are never stored by iq999.
• Gaming activity data: betting history, game play records, bonus usage, session duration, win/loss records, and responsible gaming tool settings (such as deposit limits and self-exclusion status).
• Technical data: IP address, device type and operating system, browser type and version, referring URLs, pages visited, session timestamps, and approximate geographic location derived from IP address.
• Communications data: records of correspondence with iq999 customer support, including live chat transcripts and email exchanges, retained for quality assurance and dispute resolution purposes.

iq999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. Where age verification requires review of an identity document, the document is used solely to confirm age and identity and is not retained beyond the period required for regulatory compliance.

3. How We Use Your Information

iq999 uses the personal data it collects for defined, legitimate purposes directly connected to the operation of the platform and the provision of services to you. We do not use your personal data for any purpose beyond those listed below without first obtaining your consent or being legally required to do so:

• Account management: creating and maintaining your iq999 account, verifying your identity through KYC processes, and enabling you to access the platform's betting and gaming features.
• Transaction processing: processing your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), maintaining accurate financial records, and complying with anti-money-laundering obligations.
• Customer support: responding to your queries, resolving disputes, investigating complaints, and providing assistance in connection with your account or any transaction on the platform.
• Responsible gaming compliance: monitoring gaming activity to identify patterns consistent with problem gambling, applying deposit limits and self-exclusion settings as instructed by you, and fulfilling age verification obligations.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, account takeover attempts, money laundering, bonus abuse, and other prohibited conduct using automated systems and manual review.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players use the platform, identify areas for improvement, and develop new features and products. This analysis uses data in a form that does not identify individual users.

4. Legal Basis for Processing

iq999 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are:

• Contractual necessity: processing required to perform the contract between you and iq999 — including account registration, transaction processing, and game result settlement.
• Legal obligation: processing required to comply with applicable law, including anti-money-laundering regulations, age verification requirements, and financial reporting obligations.
• Legitimate interests: processing for the purpose of fraud prevention, platform security, improving our services, and responsible gaming monitoring, where our interests do not override your fundamental rights and freedoms.
• Consent: where we process your data for direct marketing communications or for any purpose not covered by the above bases, we will first obtain your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

5. Sharing Your Information

iq999 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

• Payment service providers: we share transaction data with payment processors (including bKash, Nagad, Rocket, and Upay) to facilitate deposits and withdrawals. These providers process data on our behalf under their own privacy policies and applicable financial regulations.
• Game providers and technology suppliers: we share necessary session and account data with our game technology providers to enable you to play games on the platform. These providers act as data processors under contractual obligations to protect your data.
• Regulatory and law enforcement authorities: we may share your personal data with relevant authorities where required by applicable law, including in response to legally valid requests in connection with anti-money-laundering, counter-terrorism financing, or other legal investigations.
• Fraud prevention services: we may share data with third-party fraud detection and identity verification services to protect the platform and its users from fraudulent activity, account takeover, and money laundering.

6. Payment Data and Financial Information

iq999 maintains records of all financial transactions — including deposits, withdrawals, bonus credits, and game settlements — as required for accounting, fraud prevention, and regulatory compliance. All transaction records are retained in encrypted form on secure servers. iq999 does not store full mobile banking credentials, card numbers, or account PINs. Payment identifiers (such as a bKash or Nagad wallet number) are stored in tokenised or partial form only, sufficient to verify payment method ownership during KYC and withdrawal processing.

For withdrawal requests, iq999 may require you to confirm ownership of your registered payment method by reference to partial payment details provided during registration. This is a security measure to protect against unauthorised withdrawals and forms part of our KYC process. Financial records are retained for a minimum of five years following account closure, as required for anti-money-laundering compliance.

7. Cookies and Tracking Technologies

iq999 uses cookies and similar tracking technologies to operate the platform, improve your experience, and support our security and fraud prevention measures. Cookies are small text files placed on your device when you visit the platform. The types of cookies we use are:

• Essential cookies: required for the platform to function correctly, including session authentication, security token management, and maintaining your logged-in state. These cookies cannot be disabled without affecting the operation of the platform.
• Performance cookies: used to collect aggregated, anonymised data about how the platform is used, including page views, session duration, and navigation paths. This data helps us identify performance issues and improve the platform experience.
• Functional cookies: used to remember your platform preferences, such as language settings and previously selected payment methods, to improve the convenience of your experience on the platform.

You can manage cookie preferences through your device or browser settings. Disabling essential cookies may affect the functionality of the iq999 platform, including your ability to log in and place bets. iq999 does not use third-party advertising or tracking cookies that share your data with external advertising networks.

8. Data Retention

iq999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and fraud-prevention requirements. The specific retention periods we apply are:

Account data is retained for the duration of your active account relationship with iq999 and for a minimum of five years following account closure, as required by applicable anti-money-laundering regulations. KYC identity documents are retained for the same minimum five-year period. Gaming activity records are retained for five years. Communications data (support correspondence) is retained for three years. Technical and log data is retained for twelve months. Where retention beyond these periods is required by law or ongoing legal proceedings, data will be retained for the duration of that requirement.

9. Data Security

iq999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL encryption for all data transmitted between your device and the platform; secure encrypted storage of personal and financial data on access-controlled servers; regular security assessments and penetration testing; strict internal access controls limiting data access to personnel who require it for their specific job function; and two-factor authentication support for account access.

While iq999 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. iq999 cannot guarantee absolute security. You also have a responsibility to protect your own account by keeping your login credentials confidential, using a strong and unique password, and notifying iq999 customer support immediately if you suspect unauthorised access to your account.

10. Your Rights

As a user of iq999, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our customer support team using the email address shown in the site footer. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for handling your request in ordinary circumstances.

• 👁️Right of access: you have the right to request a copy of the personal data iq999 holds about you, together with information about how it is being used and with whom it has been shared.
• ✏️Right to rectification: if any personal data iq999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• 🗑️Right to erasure: you have the right to request the deletion of your personal data where it is no longer needed for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful, subject to legal retention obligations.
• ⏸️Right to restriction of processing: in certain circumstances you have the right to request that iq999 restrict the processing of your personal data — for example, while the accuracy of data is being contested or while an objection to processing is being assessed.
• 📦Right to data portability: where processing is based on your consent or on a contract, you have the right to receive the personal data you provided to iq999 in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• 🚫Right to object: you have the right to object to the processing of your personal data where that processing is based on legitimate interests. If you object, iq999 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Please note that some rights are subject to legal limitations. For example, we cannot delete data that we are legally required to retain, and we cannot provide data access in a manner that would compromise the rights or privacy of other individuals. We will always explain the specific reasons if we are unable to fulfil a request.

11. Children's Privacy

iq999 is strictly an adults-only platform. The minimum age to register an account and use any service on iq999 is 21 years. iq999 does not knowingly collect personal data from anyone under the age of 21. Age verification is conducted as part of the KYC process for all accounts. If iq999 becomes aware that personal data has been collected from a person under the age of 21 without proper age verification, the account will be immediately closed and the data deleted in accordance with our data retention policy, subject only to any mandatory legal retention requirement.

12. Third-Party Links

The iq999 platform may contain references to third-party payment service providers and game technology providers. iq999 is not responsible for the privacy practices or content of any third-party services. Where you interact with a third-party payment provider (such as bKash or Nagad) to complete a transaction, that interaction is governed by the third party's own privacy policy and terms of service. We encourage you to review the privacy policies of any third-party services you use in connection with your iq999 account.

13. Changes to This Privacy Policy

iq999 reserves the right to update this Privacy Policy at any time. When changes are made, the revised Privacy Policy will be published on this page with an updated effective date at the top of the document. Where changes are material — for example, a change in the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — iq999 will endeavour to notify registered users by email or via an in-platform notification at least 7 days before the changes take effect.

Your continued use of iq999 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Privacy Policy, you should cease using the platform and may request account closure by contacting customer support. It is your responsibility to review this Privacy Policy periodically so that you are aware of any updates.

14. Contact and Privacy Queries

If you have any questions, concerns, or requests in connection with this Privacy Policy or the way iq999 handles your personal data, please contact our customer support team. Our support team is available 24 hours a day, 7 days a week via live chat on the platform or by email at the address displayed in the site footer. We will acknowledge your privacy-related request promptly and respond substantively within a reasonable period.

For requests to exercise your data rights (access, rectification, erasure, portability, restriction, or objection), please include your registered email address or mobile number and a brief description of your request. This helps our team verify your identity and locate your account data efficiently. iq999 will not charge a fee for data rights requests in ordinary circumstances and will respond within 30 days of receiving a valid, verifiable request.